DUN'S 100 - 2016

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Financial Services
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2016 | DUN’S 100 DUN’S 100 | 2016
DUN’S 100 | 2016 2016 | DUN’S 100
Commercial Banks
Bank Yahav for Government Employees Ltd.
B ank Yahav, established in 1954, spe-
cializes in retail sector financial ser-
vices for households and salaried
employees. From its inception and until the
start of 2009, the Bank served government em-
ployees and the public sector. Since then the
Bank has offered services to all Israel’s salaried
employees, and now holds an 9%market share
of all household bank accounts in Israel. The
bank aims to boost this market share to 10% by
2017. The Bank also offers its customers a full
range of financial services, including loans and
investments, available at the banking system’s
best interest rates. In the consumer-buying
field, the Bank’s customers enjoy the benefits
of the “Nachon” Consumer Club, one of Israel’s
largest. Bank Yahav is owned by Mizrahi-Tefahot
Bank (50%) and The Company For Economic &
Cultural Projects For State Employees Ltd. (50%)
– owned by the State of Israel and Government
Employees Labor Federation.
Operating Results and Five-Year Plan
The Bank operates under a five-year plan, fo-
cusing on substantial growth in all retail op-
erations, and significant expansion in salaried
customers managing accounts at Bank Yahav.
The Bank’s 2015 reports indicated a massive
growth in its activity. The bank’s equity grew by
9% to NIS 22.7 billion, and profits were NIS 120
billion, with a return rate of 11.3%.
Special Agreements with a Wide Range of
Market Factors
The Bank has made agreements with a wide
range of representative organizations of em-
ployers and workers; Among these agreements
- an agreement with the State Employees Union,
under which eligible civil servants are to re-
ceive discounts and benefits in managing their
accounts at the Bank, as was the case since
its inception, an agreement with the State of
Israel to approve budget loans to state officials,
agreements with different employers, includ-
ing municipalities, telecommunications, the
National Broadcasting, Israel Postal Authority,
Social Security, government companies, pub-
lic institutions and more. These agreements
provide employees of banking services with
special conditions. All this, in cooperation
with the management, workers’ committees
and departments of human resources of the
employers. With the expansion of services to
all salaried employees, the bank created co-
operation agreements with major companies
in the economy.
Warm Relationship with Customers
The Bank has always considered good service
as the core of its operations, not only in the
lowest costs, but also the close relationship
between staff in branches and customers, man-
agement, workers organizations and human
resource divisions of employers.
Branch Network and Service Channels
The bank now has 45 branches, seven invest-
ment advice centers, a technology operation
space, including a national securities and
service call centers, all of which are divided
by areas: north, center, Jerusalem, south and
a technological space, providing the direct,
voicemail and telephone services, as well as
handling all the technological channels for
the direct activities. Furthermore, the bank’s
clients enjoy a large national call center, a se-
curities call center and a foreign currency call
center, along with a variety of online options
including an app, a website and an automatic
voicemail.
Wide Range of Customer Services
Bank Yahav provides customers with a full
response to every financial need – credit, in-
vestment advice and implementation, and the
complete range of banking services to salaried
employees including credit card clubs and on-
line banking. Customers are given personal
banking services in branches and over the Inter-
net with friendly systems and easy-to-operate
interfaces. Direct banking services – via call
centers, website, cell phone application, voice
mail and SMS – are continually being developed
through the most advanced systems under one
management roof. In 2009, the Bank began
its consumer services operations, offering its
customer base the possibility of enjoying the
benefits of the “Nachon” Consumer Club, one
of Israel’s largest consumer club groups that
would allow the customers access to significant
benefits and discounts from suppliers and ser-
vice providers throughout the country. As part
of its dialogue with its customer base, the Bank
has opened a Facebook social networking page,
which is geared to allowing direct contact with
customers, and to receive and forward mes-
sages from and to the Bank. The Facebook page
has about 30,000 friends.
Products
• Managing retail current accounts and a range
of services.
• All types of credit, overdrafts, designated and
special loans at the most competitive interest
rates.
• Deposits and savings stressing targeted
savings.
• Investment advising.
• Credit cards – Supporting all Israeli issued
cards, including; Nachon Club, the consumer
club of Bank Yahav’s customers and one of Is-
rael’s largest.
• Foreign currency for investors and overseas
travelers.
The Bank and the Community
The Bank considers social responsibility, in-
volvement and contribution to the community
and the environment as core values to its ac-
tivity. The bank makes an effort to involve its
employees with social and cultural activities,
with an emphasis on supporting education,
youth and the enhancement of the Ethiopian
community. The bank takes part in organizing
conferences to improve employees profession-
alism inside the organization, special trainings
and more. The bank’s employees also volunteer
in schools and help promote financial educa-
tion. The bank also donates regularly to differ-
ent national non-profit organizations.
Esta b l i s h e d
1954
L i n e o f B u s i ness
Retail Banking
Yahav House, 80 Yirmiyahu St., Jerusalem
9446759
National Call Center: *2616
New Customer Call Center: *2617
Fax Call Center:972-2-5010062
Shaul Gelbard
CEO
David Ben David
Chairman of the Board