DUN'S 100 - 2016

Financial Services

2016

DUN’S

100

DUN’S

100

2015

DUN’S

100

2016

DUN’S

100

Services

Credit Cards

RANK

Isracard Ltd.

he Isracard Group, Israel’s leading credit

card company, has 40 years experience.

Isracard enjoys continuous growth and

constantly develops innovative products and

services for its private and business customers –

cardholders, businesses and Israel’s largest loyalty

clubs including Hever, Lifestyle, Hot, Ashmoret,

Rami Levy, Rafael and more. Isracard Group also

provides settlement and clearing for the four major

Israeli and global card brands Isracard, MasterCard,

American Express and Visa.

Digital Services for Private & Business

Customers

The Israeli consumer has high demands from its

credit card companies, expecting convenient, effi-

cient, accessible and swift solutions at all times and

everywhere, adapted to their needs. Isracard strives

to meet expectations and develop new solutions

while improving services that are more accessible.

Private Customers Website:

Isracard renewed

services this year on its private customers web-

site including: online applications to issue cards,

reporting lost cards, renewing standing orders,

clarifying transactions and facilitating registration

and ID procedures. Isracard also launched new

loans, enabling customers to take online loans for

all purposes.

PrivateCustomersApps:

Allowscardholdersto track

monthly debit details at all times, everywhere, on

every transaction. Entering the app with advanced

means including a personal zone through finger-

prints and patterns.

Website Supporting BusinessManagement:

Pres-

ents the latest data on the business’ account and

makes business data accessible to business cus-

tomers to improve management

operations. Data

includes:

analysis of revenue peaks and low-points

(monthly and weekly), revenue and geographical

segmentation of purchases, segmentation of credit

cards types buying in businesses, returning cus-

tomers, etc., enabling business customers to focus

marketing efforts on demographics according to the

analyses’ findings.

Business Apps:

Enables access for businesses to

all data from smartphones and provides graphic

presentation of business data including business

revenue and customer data.

Web Payments:

A Solution allowing businesses to

easily and conveniently conduct sales and receive

payments over the Internet.

Service Innovation

Isracard has set itself the strategic target of leading

in service excellence with an in-depth understand-

ing of the importance of service in the business

success of a company. Thus service is a leading

value at Isracard across the organization – man-

agers and employees. In every service encounter,

Isracard strives to find solutions to meet the cus-

tomer’s needs. For this purpose, fixedmechanisms

have been established for learning, improvement

and control, measuring customer satisfaction, im-

plementing quality assurance, and handling com-

plaints, providing the best services and responses

to the range of customer needs.

Leading Israel’s E-commerce World

IsracardGroup has identified a high level of interest

among consumers for online purchases and leads

Israel’s E-commerce revolution:

My Internet Store:

Isracard leads the revolution

enabling small andmediumbusinesses swift entry

to e-commerce and allows them to set up a profes-

sional sales site, simply and easily while merging

all required services into one place. My Internet

Store offers businesses a one-stop-shop including

setup, design, forwarding, daily operations, market-

ing, and connecting to payment meanswithout the

need for different suppliers. Consequently, every

small business can easily use a web platform and

offer merchandise to buyers throughout Israel and

abroad.

Shopping IL:

“48-hours of crazy online shopping”

initiated by Google to encourage online buying

from Israeli stores and chains. This year Isracard

became amajor sponsor and launchedMasterPass,

a payment solution allowing convenient, swift and

secureweb purchaseswithout commitment by typ-

ing full credit card details.

Leading in Credit Market Solutions

Isracard allows customers a wide range of loans

with beneficial payment terms and credit solutions

for all purposes:

•

Loans for everyone –

Non-bank loans to all

customers, including those who do not hold the

group’s credit cards.

•

Direct loan –

A loan based on the available credit

line of customers holding a credit card issued by

the Group.

•

Fixed monthly repayments –

Rolling payment

allowing the customer to determine the monthly

repaid sum.

•

IsraCAR –

Convenient and cost-effective, for pri-

vate and business customers.

• Kidum–

Isracard offers convenient and easy credit

terms to finance the purchase of used cars.

Leading in World of Content

Isracard has launched a content magazine “Tach-

lis”, which provides Israeli consumers and busi-

nesses with a range of content. Isracard is Israel’s

first financial company to launch a content maga-

zine with added-value to all consumers in areas

relevant to their lives, giving them information and

tools for correct consumerism. The magazine is a

platform connecting consumers and businesses

without amiddleman, strengthening relationswith

private customers and businesses and Isracard’s

image as a leading, innovative company.

Investing in Human Resources

IsracardGroupworks through itsmanagers and em-

ployees to create a supporting and pleasant work

environment that motivates results. The company

puts its employees at the center and invests in or-

ganizational welfare activities for employees.

Leading in Business and Values

As a leading group in Israel’s credit card market,

Isracard has the responsibility of setting a business

cultural environment, based on professionalism,

reliability and respect. The company believes in

integrity and fairness according to criteria and val-

ues and strives for ethical standards in relations

on all matters. As a leader in its field, Isracard is

committed to giving to the community and stresses

promoting the younger generation, empowering

women and strengthening Israel’s disadvantaged

and needy.

Esta b l i s h e d

1975

L i n e o f B u s i n ess

Issuing and Clearing credit cards

Pa r e n t Co m pa n y

Bank Hapoalim

40 Hamasger St., P.O.B. 62030,

Tel Aviv 6162001

Tel:

972-3-6364636

Fax:

972-3-6895526

www.isracard.co.il

Dr. Ron Wexler

CEO

Ronen Shtain

Board Chairman