DUN'S 100 - 2016

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Financial Services
45
2016 | DUN’S 100 DUN’S 100 | 2015
DUN’S 100 | 2016 2016 | DUN’S 100
Services 30 3 Credit Cards
RANK
Leumi Card Ltd.
Leumi Card is one of Israel’s largest credit
card companies and is a leader and innova-
tor in this field. The Company provides a full
range of issuing and acquiring services, including
both payment solutions and lines of credit. Leumi
Card has issued 2.4million active credit cards (Visa
and MasterCard brands) and provides acquiring
services for more than 40,000 merchants. The
Company offers a wide range of financial services
including loans, credit solutions and flexible pay-
ment options and clearing.
Leumi Card for the Private Sector
Innovative Products and Services - Leumi Card
invests heavily in business development in order
to expand the range of innovative products and ad-
vanced digital services that it offers its customers,
both on its website and on its digital wallet applica-
tion. Leumi Card’s advanced digital services enable
users to receive real time information regarding
their transactions and account status, to purchase
cardholder benefits, to make wire transfers, etc.
The Company also offers its Facebook fans unique
benefits and promotional offers backed up by ef-
ficient and responsive customer service.
Tailored Customer Credit Solutions - Leumi Card
offers a wide range of tailored financial services
and solutions. Leumi Card customers enjoy flex-
ibility in determining both the monthly repayment
amount (which can be altered) and the repayment
commencement date.
A Range of Visa and MasterCard Cards - Leumi
Card issues and operates a variety of credit cards
that are tailored to its cardholders’ requirements
and which enable them to prudentlymanage their
affairs. There are two types of Cards available:
1. Bankcards - Cards that are issued in cooperation
with Bank Leumi, for its clients.
2. Non-bank cards - cards issued by Leumi Card
to all other bank clients, mostly in collaboration
with third parties.
Cards issued by Leumi Card can further be catego-
rized as follows:
• Deferred debit cards – the debiting of all trans-
actions made by the cardholder is deferred to a
date of their choosing (the 2nd,10th or 15th of
the month).
• Revolving credit cards – the cardholder chooses
the fixed amount to be debited each month with
the balance of the debt deferred to the following
month- plus any interest accrued.
• Prepaid cards - the cardholder loads a fixed
amount against which subsequent transaction
sums are debited.
Benefits program that has made its mark - Leumi
Card rewards its customers with a range of attrac-
tive benefits that mesh with their daily lives and
generate added value for them. Cardholders can
choose from a plethora of “1+1” (pay for one, get
one free) benefits (movies, attractions, breakfasts,
plays and shows) as well as monthly benefits and
special offers from leading chain stores. As part
of the “Leumi Card Pay-Back” service, customers
now receive refunds directly to their credit cards on
leading online shopping sites. In addition, Leumi
Card customers benefit from regular discounts of
up to 12% on transactions made at thousands of
merchants nationwide.
Service Excellence - Leumi Card assigns top prior-
ity to ensuring that the customer really is king. It
achieves this by attentive service and through a
package of credit products and payment solutions
tailored to the customer’s profile. Leumi Card is
noted for its extremely high service standards.
This is reflected in customer satisfaction polls
where, year after year, Leumi Card continues to
be ranked in the top tier in both the credit card
category and overall. Moreover, the loyalty rate of
Leumi Card customers is the highest in the credit
card sector.
Leumi Card for the Business Sector
Leumi Card is a leader in the clearing market in
Israel. In recent years, the company has recorded
the most impressive growth rates of any Israeli
credit card company in this field. The Company is
working to further expand the scope and quality
of service and information available to its mer-
chants via the internet and smartphones. Today,
about 40,000merchants benefit fromLeumi Card’s
clearing services, which assist them in promoting
and expanding their business activity, by means
of the wide range of innovative solutions that the
company provides.
Clearing Solutions for Businesses
• Acquiring services - For Visa, MasterCard, Isracard
and UnionPay.
• SMART Pack - Clearing services with immediate
crediting and a fixed monthly payment.
• Clearing payments - A variety of advanced pay-
ments, adjusted to the business’ needs.
•Web sites clearing including credit card payment
pages.
• Clearing solutions from mobile, tablet or
computer.
Merchant Credit Solutions
• Procurement Card - allows large companies to
pay for all their business expenses and offers them
a fixed rebate for transactions.
• Corporate Credit Card - provides the business
owner with a full range of benefits and solutions
which are specially tailored to managing the
business and maintaining full control over all
expenses.
• Business Loans – a customized business loan
made available for any purpose.
Digital Tools for Managing, Marketing and Adver-
tising the Business
• 24/07 information retrieval and instruction ex-
ecution on the Leumi Card business website.
Manager Biz - a portal for reports which displays
smart data analysis that assists inmaking informed
business decisions.
• Advanced personal services - dedicated mer-
chant call center, live chats with amerchant service
representative on our website or app and receipt
of business related information by SMS.
• Advertising and marketing tools - a loyalty ap-
plication for customer management and retention,
an advertising package that promotes the busi-
ness and enhances its exposure and a business
benefits program.
Esta b l i s h e d
2000
L i n e o f B u s i n ess
Financial Services
OW N E R S H I P
Bank Leumi Le-Israel Ltd.
80%
Azrieli Group Ltd. 20%
l e a d i n g e x ecu t i v es
Meir Aharoni Deputy Chief Executive
Officer, Head of Information Technology
Vardit Givandeter EVP, Head of Private
Clients and Marketing Dept.
Gilead Kehat EVP, Head of Human
Resources and Staff
Nir Nussbaum EVP, Head of Business
Clients Dept.
Lea Schwartz EVP, Chief Finance Officer
Ohad Mimon EVP, Head of Business
Development & Strategy
Uri Tamir EVP, Head of Customer Service
& Operation
Tamar Bar-Noy Gotlin EVP, Chief Credit
Officer
Tomer Alkobi EVP, Chief Risk Officer
11 Ben Gurion St., Bnei Brak 5126015
Tel: 972-3-6177676
Fax: 972-3-6177980
Hagi Heller
Chief Executive Officer